# Webchat & SMS Agent

> Books from your website and your text messages.

Half your would-be clients never dial. They open your site at 11pm, look for a price, and leave. Or they text the salon number and wait. The Webchat & SMS Agent answers both instantly — with your services, your prices, and your calendar — and turns the conversation into a booking before their attention moves on.

**Pillar:** Front desk  
**Pricing:** Webchat from $80/mo  
**Pricing note:** The Webchat plan. Bundle it with the Call Agent for $250/mo.

## What it is

The same agent, everywhere your clients type. It answers website chat, handles inbound texts, follows up on no-shows and unfinished bookings, and books appointments in the thread instead of asking people to call back.

## What it does

- **One agent, two channels** — Website chat widget and two-way SMS share the same brain, the same brand voice, and the same calendar.
- **Follow-ups that close** — Abandoned bookings, unanswered questions, and post-visit rebooking nudges go out on their own.
- **Matched to your brand** — Colors, tone, greeting, and escalation rules are yours to set — it never reads like a generic bot.
- **Consent-aware messaging** — Opt-outs, quiet hours, and consent records are respected on every outbound text.

## How it works

1. **Drop in the widget** — One snippet on your site, and your salon number wired for two-way text.
2. **It answers and books** — Pricing, availability, policies, parking — then it writes the booking into your system.
3. **It follows up** — Anyone who drifts off mid-conversation gets a nudge, not a shrug.

## What salons get out of it

- **Instant** — First reply on chat and SMS
- **2 channels** — Web and text, one conversation history
- **$80/mo** — Where webchat plans start

## FAQ

### Can the webchat agent book, or does it just collect a name?

It books. The chat and SMS agent shares the same booking integrations as the voice agent, so it can check availability and write the appointment into Phorest, Meevo, or Square inside the conversation.

### Does SMS follow-up respect opt-outs?

Yes. Opt-out keywords, quiet hours, and consent records are handled on every outbound message, in line with TCPA and CTIA guidance.

## Related

- [All capabilities](https://www.salonagent.ai/features)
- [Pricing](https://www.salonagent.ai/pricing)
- [Book a demo](https://www.salonagent.ai/contact)

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